JHR – Mystery Shopper Grading Name *Email *Date / Time *Ref. / Invi. no. 1. Guests were welcomed at the door *YesNoNot Sure2. Guests were asked about their reservations *YesNoNot Sure3. Guests were welcomed using proper Jordanian greeting (YaMarhabakom/ Yah ala o reheb/ Sharaftoona) *YesNoNot Sure4. Guests were walked to their assigned table and seated: Kids, woman followed by men *YesNoNot Sure5. Guests were given the menu within the first min of being seated *YesNoNot Sure6. Guests were poured water within min 2 *YesNoNot Sure7. Waiter came back to ask guests if they require any assistance in ordering *YesNoNot Sure8. Waiter recommended certain dishes *YesNoNot Sure9. Waiter took the order from the guests and repeated it for confirmation *YesNoNot Sure10. Drinks arrived within 5 min of ordering *YesNoNot Sure11. Soups arrived within 9 mins of ordering *YesNoNot Sure12. Salads arrived within 9 mins of serving the soup *YesNoNot Sure13. Appetizers arrived within 9 mins after the salads were served *YesNoNot Sure14. Main course arrived within 20 mins after the appetizers *YesNoNot Sure15. Desserts arrived within 15 mins from ordering *YesNoNot Sure16. Coffee & tea arrived within 5 mins of ordering *YesNoNot Sure17. Did the outlet manager or chef pass by to check on the table after appetizers were served? *YesNoNot Sure18. Was the table cleared properly after guests finished from the main course? *YesNoNot Sure19. Was the dessert setup on the table before the dessert was served? *YesNoNot Sure20. Was the tea or coffee served at the proper temperature? *YesNoNot Sure21. Was the waiter confident while selling & explaining the menu? *YesNoNot Sure22. Did you have to raise your hand for the waiter to notice you throughout your dining experience? *YesNoNot Sure23. Was the indoor clean? *YesNoNot Sure24. Was the outdoor clean? *YesNoNot Sure25. Were the bathrooms clean? *YesNoNot Sure26. Was the indoor warm/cold enough *YesNoNot Sure27. Was the lighting good enough to read clearly? *YesNoNot Sure28. Was the music at an appropriate volume? *YesNoNot Sure29. Was the cutlery & plates clean and shining? *YesNoNot Sure30. Was the table wobbling? *YesNoNot Sure31. Was the chair wobbling? *YesNoNot Sure32. Was the table cleaned properly? *YesNoNot Sure33. Were the chickpeas cooked properly in the salad or soup? *YesNoNot Sure34. Was the salad fresh and flavorful? *YesNoNot Sure35. Did the chicken have any bad odor? *YesNoNot Sure36. Was the meat cooked properly and tender? *YesNoNot Sure38. Was the food flavorful? *YesNoNot SurePlease write below what your order was: *Mystery shopper food comments: *Mastery shopper ambiance comments: *Mystery shopper cleanliness comments: * Mystery shopper service comments: *How do you rate your overall experience? (Please rate it out of 10) *12345Would you recommend JHR to your family and friends? *Yes, Sure!Unfortunately No. EmailSubmit
